Salesforce Lightning Sync Retirement
Lightning Sync Is Retiring. Choose What Replaces It.
Lightning Sync only ever synced contacts and calendar events. Replacing it by April 2027 is the moment to decide what syncs, how far back, and onto which records — emails, attachments, custom objects, partner users, years of history, all by your configuration.
Your Email Platform Sets
Your Lightning Sync Deadline
October 2026 or April 2027
Microsoft 365 orgs lose calendar sync 1 October 2026 — silently, with no error. Google Workspace orgs have until 1 April 2027. Both dates end with Lightning Sync off and a replacement running.
If you use Microsoft 365
October 2026
Microsoft closes the connection Lightning Sync runs on. Calendar sync stops that day, silently. This is the deadline that lands first, and it lands hardest — because nothing warns you.
If you use Google Workspace
April 2027
Lightning Sync is switched off entirely, on every platform. Nothing before this date affects Google Workspace orgs, which is exactly why it catches them out — none of the coverage so far has been about you.
AUG 2026
Salesforce’s Deadline To Swap From The Old Pipe To The New One. One-Way — You Can't Switch Back.
OCT 2026
Lightning Sync Stops Syncing That Day — Calendars And Meetings Stop Appearing In Salesforce.
FEB 2027
Salesforce Deletes Four Of EAC's Reporting Features. Reports And Dashboards Built On Them Go Blank, With No Error Message.
APR 2027
Lightning Sync Is Switched Off Completely. Including For Companies Using Google, Who Haven't Been Affected.
IF YOU WAIT
What Stops Working,
In Order
Nothing throws an error. That's what catches teams out — sync goes quiet
and the gap grows from there.
The decision you're actually making
Native activity-capture tools were designed without the admin in mind. Revenue Grid was designed with the admin first, then everyone else benefits. Here's what that looks like in practice.
The free default
On or Off — A Switch
Einstein Activity Capture is designed to be turned on. IIt applies one set of rules across your whole org — you can adjust a few settings, but most of its behavior is fixed. That's not a gap in the current release — it's how a free, bundled feature has to work.
Revenue Grid AC360
A Fully Configurable Sync Engine
Built to fit your workflows and your business requirements, not the other way round. You define what syncs and what never does, how far back history reaches, which objects it lands on including custom ones, who's covered, and where the data lives — by configuration rather than code, and reversibly.
The differences that show up months after migration, not during it.
FEATURES
revenue grid
Einstein Activity Capture
Salesforce Lightning Sync
Historical Email Sync
Multi-year history + backfill
Limited retention: six months by default, five years with a paid version
No email sync at all — contacts and events only. Event backfill capped at 180 days
Custom object support
Native, no extra configuration
Requires Flows & setup
None
Email Auto-Cropping
Supports cropping, syncs only latest email to save storage
Saves full email chains
None
Email Attachments
Captured as Salesforce content
Limited / inconsistent
Not captured. No email sync, and event attachments explicitly don't sync
Reporting & analytics
Fully reportable in Salesforce
Limited visibility
Standard Salesforce reporting, but on contacts and events only no email data
Capture control
Granular rules & filters
Limited configuration
Config-level only: sync direction, contact filters, ≤180-day event window; no domain or content rules
Multiple email support
Supports multiple corporate + Microsoft 365 accounts per user
Does not support both account types simultaneously
One connection method and one Exchange server per org; aliases not supported
Selective logging
Accurate and selective logging; user-controlled via Outlook category or Google label
No user-controlled logging; Outlook categories or Google labels not supported
Outlook categories explicitly unsupported
Admin effort
Low, rule-based
Higher, requires workarounds
High and terminal — Exchange-side setup now, forced migration to EAC before April 2027
Why teams move to us
Built for Orgs Where
The Data Has to Be Right
900K+
revenue and operations
users worldwide
761
working hours
saved at Vapotherm
80%
caseload increase
at Morgan & Morgan
CUSTOMER VOICES
Hear it Straight from
Our Customers
Wes Burk
Chief Operating Officer
We replaced our previous capture tool without losing historical data, and the audit trail let us pass our annual InfoSec review without follow-up questions.
Darren Knapp,
Director, Global Operations at Slalom Consulting
Thanks to Revenue Grid, we fixed leaks in our revenue generation process and grew our business despite challenging economic conditions.
David Choate
Chief Operating Officer
I value the ease of use. I don't have to ask my sales team to do anything different. Sales and client services all use it, and Salesforce stays more up to date because of Revenue Grid.